Answers to frequently asked questions.
As games are selling physical items inside the game, they are not subjected to Apple or Google 30% service fee. Both Apple and Google have a special clause in their guidelines. Please see point 3.1.5(a) in Apple’s App Store guidelines and Google Play Store’s guidelines.
You can try out the services for free by selecting Indie pricing tier. All costs will be covered by players who will purchase your items.
The refund policy can be adapted to each game. If brand and player relations are more important to the developer a no questions asked policy can be used. If revenue is more important then limitations can be added. Here's our standard and player supportive policy.
Players can return most items for a full refund within 30 days of the order date, including sale items. Exceptions apply to items personalized with a player name or game achievements.
In order to receive a refund, a player must return the item to one of Monetizr warehouses either in the USA or Europe. A refund can be initiated by players contacting the support e-mail.
In the unlikely case of item being damaged players must email to customer support e-mail, with order number and the word EXCHANGE in the subject line, and specify details on exchange request. Otherwise, the return will be refunded to the original payment method.
A refund is issued upon receiving and inspecting the items. We'll send the player an email as soon as we've processed a return. Once the player receives the email, it can take up to 10 business days for the funds to reach the account. This time-frame is dictated by player's payment provider.
We can only issue a refund back to the same card used for purchase. If the card or payment method has been lost, stolen, or closed, we can provide the player with unique code serving as store credits.
Without a parent's or guardian's consent, a minor can only buy ordinary products of small significance, such as pocket money purchases of reasonably priced products of the kind others in his or her age group generally buy. Children 15 and over can make more significant purchases using their earnings, such as payment from a summer job.
No. Monetizr does not require any type of player login to work. Players only need to provide correct shipping address and billing details if a purchase is made.
Often the final price of an item depend on shipping location. To accommodate variety of price calculations payment methods are required after shipping address has been provided. To see all payment options (with exception of Apple Pay on iOS and Google Pay on Android) you need to follow the steps and provide shipping details first.
Yes, game developers can define a price of an item to any amount that is not below production costs and Monetizr fee. This price is referenced as Sales Amount and it is the actual value for items that players are paying for the product. Shipping costs and taxes are separated and added on top of Sales Amount at the time of purchase if they occur.
Players can make payments via Credit Cards, Paypal or CoinPayments. Additionally players on iOS can use Apple Pay and players on Android can use Google Pay.
Monetizr charges fee on every purchase made through the platform. Amount of fee depends on subscription tier. For smaller studios Monetizr offers free tier with higher fee on all sales. All costs a are paid by player and not the studio. It allows developer to implement Monetizr for free.
Monetizr has partnered with 9 manufacturers in North America, Europe, and Australia. We look for partners who can produce high quality items at scale to ensure timely order and shipment process. Once order has been made our fulfillment system selects optimal manufacturer based on product and player's location to reduce delivery times.
If you already have an existing inventory you can contact us to import your inventory and add the option to sell it via Monetizr plugins. Once imported, you can choose whether to ship your inventory to our warehouses or fulfill from your existing warehouse. Feature is available for Enterprise plan users.
Monetizr can fulfill thousands of orders daily. Our order submission system - automated. On-demand products are synced with the manufacturers and automatically submitted for fulfillment. Bulk orders can be fulfilled during the next business day as long as the items are available in the warehouse.